Refund and returns policy online store selling terms
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned must be in saleable condition.
Non-Returnable Items: Please note, for hygiene reasons some items may not be returned unless faulty or damaged. This includes earrings, food items, drinking straws, face coverings.
Contact the team by email to request return before sending any item to the store.
We appreciate every order and thank you for your understanding. We will always do what’s fair and look after your interests in our refund policy.
We are a fair-trade company and each item is lovingly made by fair-trade organisations that make everything individually. Their maybe slight differences and happy imperfections in the making of products. We accept the imperfections as part of the handmade offering. Our items are often made in remote villages, mountain ranges, jungles, shanti towns and factories. The standards are extremely high and we are often shocked at the amazing pieces that come into stock. These handicrafts are ancient and protected though families and we want to continue support fair practices. Therefore we will not ask for a refund from the makers in India, Nepal, Indonesia or any other country. We often take the cost or ask the wholesaler to refund us if possible. We do not want this to reflect the people and children involved. We hope you can take on our goodwill practices with your purchase and use good sense to make sure business continue this important work.